I'm sure lots of people have beautifully crafted statements to make today that express the depth of their feelings. i would only like to point you to an article in the washington post about a craftsmans faith in the healing power of art and work.
If he can make the metal shine brilliantly, they will feel hope. He wants people to run their fingers along the steel and find, in its clean, immaculate smoothness, something affirming, redeeming even, on a site now scarred by murder and death.
here is the full washpost series about the pentagon memorial.